Returns & Shipping

Order Cancellation

To cancel an order, you must contact support@petcreatives.com within 12 hours of placing the order. This is because of our fast turn around times and once the 12 hours are completed, the designer will begin to work on your artwork.

Include the following in the email: 

  1. Order Number
  2. Reason for Cancellation

Damaged or Wrong Product Received

If the product is damaged or has the wrong image, please contact us at support@petcreatives.com

Include the Following in the Email: 

  1. Order Number
  2. Description of what is damaged(please provide photos) and/or why is the product incorrect.

For any other inquires, please feel free to reach out to our support team at support@petcreatives.com

Shipping

All our shipping times exclude the art creation. Please allow and extra 3 days for artwork creation. 

Shipping Time and Prices 

United States:

  • Standard US Shipping (3-5 Weeks): $8.95
  • Express US Shipping (5-6 Business Days): $14.95

International & Canada:

  • Fully Tracked International Shipping (3-5 Weeks): $14.95
  • Express International Shipping (1-2 Weeks): $19.95