HOW IT WORKS
Please spend some time on this page to make sure you get the perfect portrait for you and your pet.
STEP 1 - PLACE YOUR ORDER
- Choose your portrait style. We have portraits to suit male and female pets, and just recently introduced - multi pet templates, so if you have 2 pets and want them both in the same design : no problem!
- Upload your pet photo using the upload button on the product page. Make sure your photo follows our Photo Guidelines listed below!
- Add to cart and place your order.
STEP 2 - CUSTOM PET ART CREATION
Our artists now take over and your uploaded images transfer onto their desk. A lot of care, love and creativity go into the design at this stage. Each image produced is unique and one of a kind. We use advanced design and IT skills to transform your photo into a top quality work of art. Please note, we do not paint. All our artwork is digitally remastered and printed on canvas with premium ink.
Our team then reviews each design to make sure it looks perfect. If we see any issues at this stage, we will get in touch to clarify them. Most of the time everything is ready to progress onto the final step.
- We send your artwork off to our printing center
- Once they have done one last quality check, they carefully package your order and ship it to your doorstep.
- You'll receive a parcel tracking number as soon as it's been designed, printed and shipped.
IMPORTANT PHOTO GUIDELINES - PHOTO TIPS FROM OUR EXPERTS!
-
Ensure good lighting, outdoor natural daylight always results in the best photos
-
Get down to eye level with your pet before taking photo
-
Try to capture an image with your pet looking away slightly
-
Get a closeup shot so we can capture some unique features of your pet
-
Do not upload blurred photos
-
Bad lighting makes it difficult to distinguish features, please try to avoid
-
Make sure your pet is fully in the frame and no ears are out of the shot
Please note: We use the exact photo you upload with your order, during our artwork creation process. So make sure that the angle works well with your chosen portrait template, that the fur color is true to real life, and that you are overall happy with the photo you upload. We do try to adhere to any notes added to orders but cannot guarantee it. E.g. we can indeed remove red eye, but we can't make your pet's mouth open, if it is closed in the photo.
If we receive a photo that doesn't follow our guidelines, we cannot guarantee that the final edit will come out as you want it to. We cannot offer replacements in these cases, so take your time to take a good photo.
Note that all examples on site were made from high quality photos. It's your responsibility to make sure the photo you provide meets our guidelines. If it doesn't we will try our best to produce a high level finish but generally your result will not match that shown on our website.
While we do try to review all photos we receive, sometimes our order volume demands that we increase product production levels and therefore this stage is often skipped. That's why it's so important that you provide a photo that is of a high quality.
